Real results from real practices

The Challenge

A small-town practice was struggling with slow turnaround times from their previous lab, causing patient frustration and lost sales. They needed a partner who could deliver quality lenses quickly without compromising on service.

Our Solution

EyeKraft implemented same-day shipping for standard orders and assigned a dedicated account manager who understood their practice. We also streamlined their frame selection process with personalized recommendations based on their patient demographics.

Results

• Reduced average lens turnaround from 5 days to 24 hours
• Increased patient satisfaction scores by 40%
• Grew eyewear sales by 35% in first year of partnership
• Established a reliable vendor relationship that became the foundation of practice growth

The Challenge

A high-volume specialty practice required precision with complex prescriptions, progressive lenses, and specialty materials. Their previous lab struggled with accuracy on difficult cases, leading to remakes and patient returns.

Our Solution

EyeKraft assigned our most experienced technicians to their account and implemented enhanced quality control protocols. We invested in additional training and technology to handle their volume of complex cases with zero compromise on precision.

Results

• Achieved 99.8% first-time accuracy on complex prescriptions
• Reduced remake requests by 87%
• Enabled the practice to confidently market specialty lens services
• Became their trusted partner for patient expectations they previously thought impossible